Measuring the success of a construction project is challenging if you don’t know what to consider. With all the various things to manage and improve during the project, how do you know whether you are doing a good job or not? There are a few critical success factors for every construction project, and comparing them with your expectations can help you stay on track for success.
To measure the success of a construction project, you will need to consider:
- The project’s budget.
- The completion timeline.
- The safety of the project.
- The project team’s performance.
- The scope of the project.
- The finished project’s quality.
- The customer’s satisfaction.
So, let’s talk more about how you can accurately measure your construction job’s success. We’ll go over the things you will need to consider after your project is done and help you identify where things could have gone better. I’ll also give you my post-project assessment sheet so that you can always know where your strengths and weaknesses are.
Critical Success Factors and Key Performance Indicators
Construction projects include many details that can be difficult to keep track of. While you are in the middle of a job, so many things can go wrong that make the whole project management process seem like a mess.
However, keeping track of the critical success factors and key performance indicators can give you some simple guidelines that will keep you from falling behind.
The main critical success factors are cost, quality, and time. However, over the past few years, as technology and construction studies have advanced, more elements have become even more essential to keep track of.
These key performance indicators include safety, performance, scope, and customer satisfaction. It is essential to consider all of these components when assessing the success of a project so that you can understand the most critical parts of your project.
Most people only assess these factors at the beginning of a project, then once, after the job is finished. However, it is always best to reevaluate your project every week to keep the job going smoothly.
Once the construction job is over, it is also crucial to reflect on the things that have worked and keep track of those that haven’t.
Following these success factors, you will continue to improve as a construction manager.
1. The Project’s Budget
Planning your budget is always essential, no matter what kind of project you are working on, but it can also be challenging to stick to it. It takes a lot of practice and forethought to execute a construction project on budget.
Tracking your progress is vital if you want to keep improving.
While working on the job, try to track your spending and compare it to your initial estimate. At the end of the project, look back over how things went to see where you had to spend more money and where you found a great deal.
If you keep good records, you will learn from your mistakes and use some of the tricks you learned along the way to keep your future projects cost-efficient.;
2. The Completion Timeline
Most construction managers and stakeholders rate the timeline of completion as one of the most important things to consider when measuring the success of your project. Setting weekly deadlines, long-term goals, and benchmarks in progress can go a long way in helping you keep up with the chaos of a construction site.
Although things happen, and projects often end up facing delays due to inclement weather, material shortages, or other unexpected issues, it is always best to try and keep track of how long it takes to complete each step of your project.
If you take note of changes you have to make, you will be able to construct more accurate timeline estimates when you start your next project.
You also might be able to manage your construction milestones better.
3. The Safety Of the Project
Keeping your construction site safe for the project team and the stakeholders is essential for success. Always be sure to enforce safety guidelines and take care to document any safety issues that arise.
Having a health and safety issue will almost always set you back on your timeline. It can also potentially cost you extra money, so knowing where you stand and promptly addressing any issues can keep you from falling behind.
When you gauge your success in safety, take note of:
- How many safety inspections you have had during the project.
- How many safety briefings you have had for the job.
- How many safety violations you have seen on-site.
- How many injuries or other safety issues you have had on-site.
4. The Project Team’s Performance
Construction sites are complicated and busy, which makes room for many problems to arise.
Ideally, there should be a place for everything on site, and the project team should know what is expected of them. Delegating, assigning supervisors, and ensuring that workers have had proper training will help you secure the success of your construction job.
When you make the initial plan for your project, you should always determine how the site will work. Try to consider:
- Will certain workers be expected to specialize in specific tasks?
- Who are your supervisors, and are they adequately trained for this particular job?
- Is someone in charge of quality control? Are they keeping up with the work?
- Are all of the construction workers well-trained and reliable?
- Where will the waste go?
- Is there a particular area where the team will take their breaks?
- Where will all of the tools go at the end of the day? Who will be in charge of them?
Using these questions, make a plan, and try your best to stick to it.
Once the project is complete, look back over your schedule and identify anywhere that things went wrong. Hopefully, by targeting the project’s performance, you will be able to improve the organization of your future jobs.
5. The Scope of the Project
The scope of your project should be as close to the original range that you planned when you initially undertook the task. Of course, during construction, some unexpected problems will arise– that’s just life.
Whether you found an insulation problem in a preexisting home, had to change your plans due to city planning rules, or had to change your materials, adapting to these changes without having to alter your timeline or budget will make you a desirable project manager.
However, it would help if you tried to keep track of any changes that you had to make to your original estimate. That way, you can anticipate making similar changes in the future. Remember to set goals and deadlines, and don’t be afraid to reevaluate them when new problems arise.
Learning to be flexible while sticking to your overarching goal will make you one of the best construction managers out there.
In addition, if you remember how you managed to make things work, you might be able to use the same tricks later down the road.
6. The Finished Product’s Quality
No matter what kind of construction project you are working on, quality is essential for success. We’ve all heard the adage– “It’s better to do one thing well than ten things poorly,” and when you are constructing buildings, low quality could result in terrible repercussions.
Always have your building materials inspected by a professional, and ensure that the soil is adequately compacted before construction begins. Keep a project manager on-site to ensure that everything is approved and supervised in case of a mistake.
Ensuring that all of your projects are completed correctly is crucial if you want to build strong business relationships and avoid re-doing your progress. Always ensure that your quality management team is on top of things before, during, and after the project.
7. The Customer’s Satisfaction
Everyone knows that it is most important to please the stakeholders and customers when undertaking a project. Essentially, all of the other benchmarks of success have to do with the client’s wishes and specifications.
So, ensuring that your customer is happy with the project’s progress and completion is vital for understanding how well you did.
Gauging customer satisfaction can be difficult.
However, asking your customer for a short review can help measure this goal. Ask clients or stakeholders for a rating out of ten and request a brief written statement about how they feel about the completed product. Or, you can plan a short meeting to evaluate all of the shortcomings and strengths of your performance.
Post-Construction Project Assessment Sheet
After every project, take a moment to reflect on how the progress went. You may want to use this assessment sheet, which I use after completing any job, to gauge my successes and identify the things I could improve on.
Try to get your score as close to 30 as possible!
Using this form has helped me be more honest with my clients and address my concerns as soon as they arise. Hopefully, it will help you too!
|Did you finish on time?
|More than three weeks late.
|2 to 3 weeks late.
|1 to 2 weeks late.
|About a week late.
|Completed on time.
|Did you stay on budget?
|Spent more than 30 % more than the budget.
|Spent up to 30% more than the budget.
|Spent up to 20% more than the budget.
|Spent up to 10% more than the budget.
|Met budget or spent less than expected.
|Were all Safety Guidelines followed? Did you have routine safety inspections and briefings?
|There were several significant issues due to unsafe work conditions.
|It was challenging to keep the worksite safe, and the team did not enforce safety regulations.
|There were several safety violations on-site, but they were addressed promptly.
|Most safety regulations were followed, although there were some issues with regulations.
|Our team always followed safety guidelines, and I had all of the materials and the site inspected.
|Was anyone harmed during construction?
|More than seven people were injured during the project.
|At least five people were hurt during the project.
|At least three people were harmed during the project.
|One safety incident or minor injury.
|Was the site organized and efficient?;
|The site was often disorganized, and the team did not take their work seriously.
|There was frequent conflict, disarray, and improperly stored equipment on site.
|The site was disorderly, but the team worked together to resolve issues rather quickly.
|The site had several minor organizational problems that were resolved quickly.
|The site was orderly and well-organized
|Did the project meet the goals of the original plan?
|So many changes were made that the timeline and budget had to be altered; the customer was dissatisfied.
|The finished project was very different from the original plan, but the stakeholders were satisfied.
|Multiple significant setbacks forced me to make substantial changes to the original plan.
|There was one major setback that resulted in a change of plans.
|No modifications were made, or minor approved changes were made.
|Was the client satisfied with the construction’s quality?
|The client was dissatisfied, and the building was unsafe.
|The client was not satisfied with the appearance or materials of the building, although it was safe.
|There were many issues with the building materials and the quality control of the site.
|There were a few quality issues, although the client was satisfied.
|The construction was high-quality, and the client was thrilled with the finished project.
|Was the customer satisfied with the final product?
|The customer was dissatisfied and did not accept the finished product.
|The customer was reluctant to accept the project, but we came to a compromise.
|The customer was not thrilled with the product but accepted it eventually.
|The customer had a few critiques and disappointments but was overall satisfied with the work.
|The client was thrilled with the final product.
It’s easy to get swept up in all of the demands of a construction project, and when it is finally over, you will probably want to move on.
However, if you want to keep improving and ensure that your future jobs will be successful, you will need to consider how well you executed the project and take note of the things you wish you had anticipated when you began the job.
- Benchmarking: Key performance indicators for measuring construction success.
- AIP Conference Proceedings: Critical Success Factors for Construction Project.
- Project Manager: 5 Ways to Measure Project Success.
- Pro Crew Schedule: Measuring Success in Construction Business.
- Procedia: Determining Critical Success Factors of Project Management Practice.
- Technical Notes: Factors Affecting The Success of a Construction Project.
- IRMI: Construction Quality Management.